Last Update: 02/03/2022

Frequently asked questions about the EU Digital COVID Certificate

Who should you contact if you have an issue?

If you have any issues using this service or any questions related to the EU Digital COVID Certificate procedure, please send an email to cau@ccd.sanidad.gob.es with a description of your query.

You can also contact us by calling +34 910 50 98 88. Opening times are Monday to Sunday from 08:00 to 22:00. The cost of the call will depend on the current contracted rates of your telephone operator. For further information on the rate applied, please check with your telephone operator.

What is the EU Digital COVID Certificate?

It is a document that allows travel between EU countries by proving, in a simple manner, that a person has been vaccinated against COVID-19, has recovered from the disease, or has a negative test result obtained within the last 24/72 hours as established by the different countries. If you do not have the EU Digital COVID Certificate, you can travel, but the admission process is slower and you may be asked to take additional measures, such as testing or quarantine. This certificate is simple, secure, reliable and free of charge, and is available in electronic or paper format. Although the EU Digital COVID-19 Certificate is valid throughout the EU, countries remain responsible for their own entry rules and health measures during the pandemic. This means that entry requirements depend on your destination.

The EU Digital COVID Certificate proves that a person:

The key features of the certificate are:

This certificate is recognised by EU Member States, as well as by Switzerland, Iceland, Norway and Liechtenstein.

Further information can be found on the European Commission (EC) website. Will open in a new window.

How many types of EU Digital COVID Certificate are there?

There are three types of certificate, Vaccination, Recovery and Test, which are not mutually incompatible.

This means that a person can apply for a Recovery Certificate if they have recovered from the disease as well as a Vaccination Certificate if they have been vaccinated.

What is needed to request the certificate?

Each type of certificate has different requirements:

How is the EU Digital COVID Certificate requested?

National health authorities are responsible for issuing the certificate. Therefore, you can request the certificate from your autonomous community.

Additionally, you can request the certificate from the Electronic Headquarters of the Ministry of Health if you meet any of these conditions:

To request electronically, you must have a digital certificate or a two-step permanent Cl@ve (codes combined with a message sent to your mobile device).

Is it possible to request the certificate on behalf of a third party?

Yes, it is possible to request the certificate as a representative, guardian or trustee by providing documentation to prove the representation, guardianship and/or trusteeship of the certificate holder and signing a declaration of responsibility that it is accurate and up-to-date.

What format will this document be issued in?

The EU Digital COVID Certificate is issued in electronic or paper format by the competent authorities of each Member State. The electronic digital version can be viewed on any device and printed out. Both formats have a QR code containing essential information, as well as a digital stamp to ensure that the certificate is authentic.

In general, the Ministry of Health will allow COVID certificates to be requested and issued entirely electronically. Exceptionally, they may be requested in person in the case of International Vaccination Centres.

What is the EU Digital COVID Certificate for?

The certificate serves to facilitate free movement within the EU, being the proof of test results or vaccination. It streamlines travel procedures and prevents the need for additional tests or quarantine.

It is therefore neither a passport nor a travel document that conditions or restricts the right to free movement within the European Union; rather, it is an instrument that both facilitates mobility between Member States and ensures health protection.

Where can the certificate be used?

The certificate can currently be used in all EU Member States, and in other countries such as Iceland, Liechtenstein and Norway. The European Commission is working to make the certificates compatible with the systems of other third countries. Updated information on the requirements that each Member State applies to the validation of certificates can be found here: Re-open EU (europa.eu)  Will open in a new window.

Will it have uses other than facilitating mobility at EU level?

This certificate was initially designed to facilitate mobility between EU countries, but may be required by the national authorities of each Member State for other purposes, for example to allow access to public places (hospitality, entertainment, etc.). Updated information on the certificate uses and requirements of each Member State can be found here: Re-open EU (europa.eu) Will open in a new window.

Is the EU Digital COVID Certificate free of charge?

Yes. It can be obtained completely free of charge, both electronically and in person.

What information is included in the certificate?

The EU Digital COVID Certificate contains strictly necessary information: name of the holder, date of birth, date of issue, relevant information about the vaccine, diagnostic test or recovery, and a unique identifier. This data remains on the certificate and is not stored or retained when verified in another Member State.

Is it a reliable and secure document that protects personal data?

The EU Digital COVID Certificate is a fully secure and reliable document. On the one hand, the design of the certificate, with its electronically stamped QR code, guarantees its authenticity. On the other hand, maximum protection of personal data, security and privacy are guaranteed. The personal data contained in the EU Digital COVID Certificate will be processed solely for the purpose of verifying the information included in the certificate, in compliance with the provisions of European and national legislation on the protection of personal data.

What language is it issued in?

The document will be issued in the official languages of each State and in English.